MEASUREMENT OF REGIONAL GOVERNMENT FINANCIAL PERFORMANCE IN INDONESIA

Performance Measurement of Crm in Financial Services

Customer Relationship Management (CRM), a management philosophy that focuses on the nurturing of customer relationships, emerged as a response to decreasing customer loyalty and increasing competition. Implementing CRM is expensive, as it demands high investment in organizational change activities and information technology (IT) and companies thus expect visible, measurable results. But compani...

Performance implications of strategic performance measurement in financial services firms

This study examines the relation between measurement system satisfaction, economic performance, and two general approaches to strategic performance measurement: greater measurement diversity and improved alignment with firm strategy and value drivers. We find consistent evidence that firms making more extensive use of a broad set of financial and (particularly) non-financial measures than firms...

Factors Affecting the Performance of Sharia Equity Funds in Indonesia

By the end of 2018, the net asset value in total and the number of Sharia mutual funds in Indonesia is dominated by the Sharia equity fund. Therefore, this study sought to address the factors of internal and external factors affecting the Sharia equity funds’ performance in Indonesia in the period 2010-2018. The fund performance is measured with the Sharpe ratio. The determinants of fund perfor...

Regional Dimensions of Monetary Policy in Indonesia

Measuring E-government performance of provincial government website in China with slacks-based efficiency measurement

Article history: Received 30 June 2014 Received in revised form 21 December 2014 Accepted 16 January 2015 Available online 28 January 2015 As the rapid development of the information science and technology especially the network technique, e-government has a very promising application foreground. E-government acts as a quite new formof government affairs and also an effective exploration of gov...